Services

Strategic Planning Facilitation

Smarthink facilitators can help client organizations set their strategic goals using our proven strategic planning methods.

We will leverage input from key decision makers within the organization and, where appropriate, discussions with key customers to develop the strategic plan and align organizational objectives for maximum business results.

The plan will provide a three to five year roadmap to guide your organizational development and allow you to prepare for and implement the strategies and tactics necessary to achieve your organizational goals and objectives.

Our strategic planning process will take into consideration a number of associated critical factors including:

• Market conditions that impact growth and service demand
• The state of the organization, performance gaps and areas for improvement
• Service level targets necessary to meet customer satisfaction goals
• Resource requirements to meet projected service demand
• Staff training and development initiatives
• A review of the service offering portfolio
• Service tools and systems to enhance efficiency and productivity
• The financial plan for the organization

Our consultants will facilitate meetings, conduct research, identify requirements and gather the necessary data to develop a well-rounded strategy for the future.

We also create the planning documents and provide an executive presentation to communicate the strategy to senior management and staff as well as put in place a suitable review, reporting and updating process to ensure the plan remains relevant.

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Business Coaching and Mentoring

How often have you heard yourself say that you are too busy working in the business to work on the business?

This is the plight of so many Small Business owners and a trap that can be very difficult to escape.

Whether you want to develop and implement an exit strategy for your business, or simply ensure continued improvement in terms of productivity and financial results, coaching and mentoring can help you view the business from every angle and assist in identifying strategies that will help you realise your goal.

A sustainable business can only be achieved through removing yourself as the centre of the business, where it can only survive with your daily input.

Let Kathy help you build a business that gives you more freedom while still producing consistent results.

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Human Resources Management (HRM) Consulting

At Smarthink our aim is to design and implement HRM programs that are in harmony with your organisation’s objectives whilst also being manageable, flexible and cost effective.

Whether we work in-house alongside your team or remotely, we can assist with development and implementation of a vast range of HRM processes and procedures including Recruitment, Selection and Induction, Performance Management and Conflict Resolution.

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Professional Development and Training

Professional development of organisations and their people is the key to long term success in any market and is vital when implementing new strategies, processes or introducing significant changes within an organisation. Through an assessment of your organisations’ current status we can design and develop a suitable, in house training program to address all your needs.

We have the capacity, knowledge and experience to mentor/coach and train both management and staff in a variety of skills areas including effective communication, team building, Time Management and Project Management, Emotional Intelligence and Conflict Resolution.

Smarthink can also deliver nationally recognised courses, through a partnering arrangement with multi-award winning issuing RTO Scope Training (RTO Code:52127), such as BSB42015 Certificate IV in Leadership and Management, BSB51915 Diploma in Leadership and Management and BSB50215 Diploma of Business.

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